Privacy Policy
At ACM Global Group LLC, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and secure your information when you visit our website or engage with our services, including inbound and outbound customer support via phone, email, and chat.
By using our website or submitting your information to us, you consent to the practices outlined in this Privacy Policy.
1. Who We Are
ACM Global Group LLC is a strategic Business Process Outsourcing (BPO) and Communication Solutions provider. We deliver multilingual, scalable support services — including lead generation, customer service, market research, appointment setting, and related solutions — across various industries worldwide.
2. Information We Collect
We may collect the following categories of personal and usage information:
A. Information You Provide Voluntarily:
- Name, email address, phone number, and company name
- Messages or inquiries via our contact forms or chat systems
- Information shared during phone, email, or live chat interactions with our support team
B. Automatically Collected Information:
- IP address and geolocation
- Browser type, device type, and operating system
- Pages viewed, time on site, referring websites
- Cookies and tracking pixels used for performance, analytics, and personalization
3. How We Use Your Information
We use your information to:
- Deliver inbound and outbound customer support services
- Respond to inquiries, quotes, and service requests
- Enhance client experience through professional communication
- Personalize and improve website performance
- Analyze site traffic, behavior, and usage trends
- Integrate with CRM or customer engagement platforms (e.g., Salesforce, HubSpot)
- Comply with legal obligations and protect our legal rights
We do not sell or rent your personal information.
4. Sharing Your Information
We may share your data with trusted third parties in the following scenarios:
- Service Providers: CRM systems, analytics platforms, live chat software, email marketing tools, and hosting services.
- Legal Compliance: When required to comply with applicable laws, regulations, or legal proceedings.
- Business Operations: If necessary to complete a service you’ve requested or support ongoing business relationships.
All vendors and partners are bound by confidentiality agreements and are required to comply with applicable privacy laws.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Provide basic functionality
- Analyze website traffic (e.g., Google Analytics)
- Support chat and support tools (e.g., Tawk.to, Intercom)
- Improve overall user experience
You may control or disable cookies in your browser settings. Disabling cookies may impact some functionality of the website.
6. Data Security
We employ industry-standard security measures to protect your personal data, including:
- SSL encryption for all data transfers
- Firewalled and access-controlled servers
- Role-based user access for internal teams
- Regular security audits and compliance reviews
While we strive to protect your data, no digital transmission or storage system can be guaranteed 100% secure.
7. Data Retention
We retain personal information for as long as needed to:
- Provide the services you’ve requested
- Comply with legal or regulatory obligations
- Support business analytics (non-personalized)
When no longer needed, we securely delete or anonymize personal data.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Request data portability
- Object to certain types of data processing
- File a complaint with a data protection authority
To exercise your rights, contact us using the details below.
9. International Transfers
We may process data in countries outside of your own. In such cases, we take appropriate safeguards to ensure your data remains protected, in compliance with international data protection standards (e.g., GDPR, CCPA where applicable).
10. Children’s Privacy
Our services are intended for business use only and not for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of those external sites. Please review their privacy policies before providing any personal information.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.
Geschäftszeiten
We're here to help!
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM to assist you via phone, email, or chat.
Contact
E-mail: info@acmglobalconnect.com
Adresse: 8206 Louisiana Blvd NE, Albuquerque, 87113, New mexico, USA